@book{33498,
	author = {Ishikawa, Kaoru and Cárdenas, Margarita},
	title = {Qué es el control total de calidad? : },
	publisher = {Editorial Norma, },
	year = {1991.},
	address = {[Santafé de Bogotá] :},
	note = {Incluye índice.}
}